Support

Contact us

Write to support@apphive.tech. Please say which iPhone and which version of iOS you use, and what you saw on screen. Do not attach photos of your face unless we ask.

A scan did not work

Scans work best in even light, facing a window, with no hat, glasses or hair across your face. If the camera says the photo is too dark, too far or at the wrong angle, adjust and try again.

A scan that fails, or is rejected because of photo quality, does not use your weekly allowance.

The camera does not open

Glowmeter needs camera access to take your scan. Open the Settings app on your iPhone, choose Glowmeter, and turn Camera on.

Your plan

Already subscribed on another device or after reinstalling? Choose “Already a member? Restore purchase” on the first screen. To manage or cancel, open your App Store account settings. For refunds, use Apple’s Report a Problem page, because Apple handles all billing.

Your data

Your photos and results are kept on your phone, and there is no account. Deleting the app removes them. For questions about the little that Glowmeter’s server handles, read the privacy policy or write to us.

Press and everything else

Press, partnerships and other questions go to the same address: support@apphive.tech.